Privacy Policy

Introduction

Zaicore Software Solutions Inc. ("ZAICORE," "we," "us," or "our") is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered identity protection services.

We are a Canadian company headquartered in Canada, and we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our services, you consent to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account.
• Identity Monitoring Data: Information you provide for monitoring purposes, such as email addresses, phone numbers, and identity details you wish us to protect.
• Payment Information: Billing address and payment details processed through our secure payment processor (we do not store full credit card numbers).
• Communications: Information you provide when contacting our support team or participating in surveys.
• Voice Samples: Audio recordings you voluntarily submit for voice clone detection training, used solely to protect your voice identity.

Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and browser type.
• Usage Data: How you interact with our services, features used, and time spent on the platform.
• Log Data: IP address, access times, pages viewed, and referring URLs.
• Cookies and Similar Technologies: As described in our Cookie Policy.

Information from Third Parties

• Dark Web Monitoring: We scan dark web marketplaces and data breach databases to identify exposed personal information.
• Data Broker Records: We identify your information held by data brokers to facilitate removal requests.
• Public Records: Information from publicly available sources relevant to your identity protection.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our identity protection services.
• Threat Detection: To monitor for identity threats, data breaches, and unauthorized use of your information.
• Alerts and Notifications: To send you timely alerts about potential security threats and recommended actions.
• Data Broker Removal: To identify and submit removal requests to data brokers on your behalf.
• Voice Clone Protection: To detect unauthorized AI-generated voice clones of your voice.
• Customer Support: To respond to your inquiries and provide technical assistance.
• Service Improvement: To analyze usage patterns and improve our AI algorithms and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect, prevent, and address fraud, abuse, and security issues.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our services, such as cloud hosting providers, payment processors, and customer support tools. These providers are contractually obligated to protect your data.
• Data Broker Removal: With data brokers solely for the purpose of requesting removal of your personal information from their databases.
• Legal Requirements: When required by law, court order, or government request, or to protect our rights, privacy, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.
• With Your Consent: When you have given us explicit permission to share your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Active Account Data: Retained while your account is active and for a reasonable period thereafter.
• Monitoring Data: Retained for the duration of your subscription plus 90 days.
• Voice Samples: Retained only while actively used for voice clone detection; deleted within 30 days of account closure or upon request.
• Transaction Records: Retained for 7 years as required for tax and legal purposes.
• Support Communications: Retained for 3 years to improve our services.

Upon account deletion, we will securely delete or anonymize your personal information within 30 days, except where retention is required by law.

Your Privacy Rights

Under PIPEDA and applicable privacy laws, you have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Withdrawal of Consent: Withdraw your consent to specific data processing activities.
• Data Portability: Request your data in a structured, machine-readable format.
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact us at zachary@zaicore.com. We will respond within 30 days.

Data Security

We implement industry-leading security measures to protect your personal information:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Zero-knowledge architecture where applicable
• Regular security audits and penetration testing
• Employee security training and access controls
• SOC 2 Type II certification in progress

For more details, see our Security page.

International Data Transfers

Your personal information is primarily stored and processed in Canada. Where we use service providers located outside Canada, we ensure appropriate safeguards are in place through:

• Contractual clauses requiring equivalent privacy protection
• Assessment of the privacy laws in the recipient country
• Technical measures to protect data in transit and at rest

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at zachary@zaicore.com, and we will delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice, such as an email notification. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: